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ACORD Form 812 Agency Questionnaire Instructions

 

 
ACORD 812 (2006/02) 1 of 5
Section Name Field Name Field and/or Section Description
TITLE ACORD 812 (2006/02) Agency Questionnaire This form is used to collect information that is commonly required of agencies to provide to their carriers.
IDENTIFICATION SECTION Date (MM/DD/YYYY) Month/day/year on which the form is completed. (MM/DD/YYYY)
IDENTIFICATION SECTION Agency The name and address of the main agency location.
IDENTIFICATION SECTION Primary Contact The primary contact that should be used by the carrier to contact the agency.
IDENTIFICATION SECTION Phone (A/C, No, Ext) Producer's telephone number.
IDENTIFICATION SECTION Fax No. (A/C, No, Ext) Producer's fax number.
IDENTIFICATION SECTION E-Mail Address Producer's e-mail address.
IDENTIFICATION SECTION Website Address Producer's website address.
IDENTIFICATION SECTION Fiscal Year End The date of the producer's fiscal year end.
IDENTIFICATION SECTION Nat'l Producer Number The identifier assigned to an individual producer/agent/broker/agency by the NAIC.
IDENTIFICATION SECTION Contract Number The producer's contract number with the carrier. This is also known as the Agency Code.
IDENTIFICATION SECTION FEIN The producer's Federal Employer Identification Number.
IDENTIFICATION SECTION City Population The population of the city of the main agency location.
E & O Carrier The name of the producer's Errors and Omissions carrier.
E & O Expiration Date The expiration date of the producer's E&O policy.
E & O Limits - Ea Claim The per claim limit on the producer's E&O policy.
E & O Limits - Ea Occ The per occurrence limit on the producer's E&O policy.
E & O Limits - Aggregate The aggregate limit on the producer's E&O policy.
AGENCY PROFILE Name The agency employee's name. Repeat the employee's information for each state in which they are licensed.
AGENCY PROFILE Title The agency employee's title.
AGENCY PROFILE E-Mail Address The agency employee's e-mail address.
AGENCY PROFILE Hire Date The hire date of the agency employee.

ACORD 812 (2006/02) 2 of 5

Section Name Field Name Field and/or Section Description
AGENCY PROFILE Professional Designations The description of designations the agency employee has received.
AGENCY PROFILE P & C Agency License Number The employee's P&C License Number.
AGENCY PROFILE P & C Broker License Number The employee's P&C Broker Number.
AGENCY PROFILE Life & Health License Number The employee's Life & Health License Number.
AGENCY PROFILE State The state the employee's license is applicable to.
AGENCY/BRANCH OFFICES Agency/Branch Name and Address The name and address of additional agencies and branches associated with the main agency.
AGENCY/BRANCH OFFICES Primary Contact The primary contact that should be used by the carrier to contact the agency/branch.
AGENCY/BRANCH OFFICES Phone (A/C, No, Ext) Producer's telephone number.
AGENCY/BRANCH OFFICES Fax No. (A/C, No, Ext) Producer's fax number.
AGENCY/BRANCH OFFICES E-Mail Address Producer's e-mail address.
AGENCY/BRANCH OFFICES Website Address Producer's website address.
AGENCY/BRANCH OFFICES Fiscal Year End The date of the producer's fiscal year end.
AGENCY/BRANCH OFFICES Nat'l Producer Number The identifier assigned to an individual producer/agent/broker/agency by the NAIC.
AGENCY/BRANCH OFFICES Agency License Number The producer's license number.
AGENCY/BRANCH OFFICES FEIN The producer's Federal Employer Identification Number
AGENCY/BRANCH OFFICES City Population The population of the city of the main agency location.
AGENCY/BRANCH OFFICES Carrier The name of the producer's Errors and Omissions carrier.
AGENCY/BRANCH OFFICES Expiration Date The expiration date of the producer's E&O policy.
AGENCY/BRANCH OFFICES Limits - Ea Claim The per claim limit on the producer's E&O policy.
AGENCY/BRANCH OFFICES Limits - Ea Occ The per occurrence limit on the producer's E&O policy.
ACORD 812 (2006/02) 3 of 5
Section Name Field Name Field and/or Section Description
AGENCY/BRANCH OFFICES Limits - Aggregate The aggregate limit on the producer's E&O policy.
AGENCY PREMIUM / MIX OF BUSINESS Company List all carriers that the agency writes business with.
AGENCY PREMIUM / MIX OF BUSINESS Commercial Lines Volume Enter the premium volume of the agency (in dollars) attributed to commercial lines policies with the carrier.
AGENCY PREMIUM / MIX OF BUSINESS Personal Lines Volume Enter the premium volume of the agency (in dollars) attributed to personal lines policies with the carrier.
AGENCY PREMIUM / MIX OF BUSINESS Life & Health Volume Enter the premium volume of the agency (in dollars) attributed to Life & Health lines policies with the carrier.
AGENCY PREMIUM / MIX OF BUSINESS Loss Ratio Enter the loss ratio with the carrier for the line of business.
AGENCY PREMIUM / MIX OF BUSINESS Interface - Download Check this box if the carrier offers download for the line of business.
AGENCY PREMIUM / MIX OF BUSINESS Interface - Upload Check this box if the carrier offers upload for the line of business.
AGENCY PREMIUM / MIX OF BUSINESS Interface - Real-Time Check this box if the carrier offers real-time interface for the line of business.
AGENCY PREMIUM / MIX OF BUSINESS Interface - Website Check this box if the carrier provides a website to process this line of business.
TECHNOLOGY INFORMATION Vendor Name The name of your agency automation system vendor (e.g. Applied Systems, DORIS,etc.)
TECHNOLOGY INFORMATION System Name The name of your agency automation system (e.g. TAM, FILESERVEROnline, etc.)
TECHNOLOGY INFORMATION Model Enter the type of system model your agency is using (e.g. LAN, Local, ASP).
TECHNOLOGY INFORMATION Version Enter the version of agency automation software that your agency is currently running.
TECHNOLOGY INFORMATION # Workstations Enter the number of licensed workstations running the agency automation system software.
TECHNOLOGY INFORMATION Minimum System Speed The system speed in megahertz.
TECHNOLOGY INFORMATION Server Operating System Enter the operating system that is running on your server.
TECHNOLOGY INFORMATION Browser Enter the name of the internet browser used in your agency (e.g. Internet Explorer)

ACORD 812 (2006/02) 4 of 5

Section Name Field Name Field and/or Section Description
TECHNOLOGY
INFORMATION Browser Version Enter the version of the internet browser used in your agency.
TECHNOLOGY
INFORMATION User Group Name Enter the name of the user group from the Agency Automation System.
TECHNOLOGY Check "Yes" if you are an active member of the user group. Click "No" if you do not
INFORMATION Active Member participate in the user group.
TECHNOLOGY Check "Yes" if you are currently paying support fees for your agency automation system.
INFORMATION Do you pay technical support? Click "No" if you are not paying support fees for your agency automation system.
TECHNOLOGY
INFORMATION Describe other support Describe any other support that your agency receives.
TECHNOLOGY Enter the date you last installed an update to your existing version of agency automation
INFORMATION Date last patch installed system software.
TECHNOLOGY Date last version upgrade was Enter the date you last upgraded to a complete new version of agency automation system
INFORMATION installed. software.
Agency staff that participate
regularly in day-to-day use of
TECHNOLOGY agency automation system for Check the boxes next to all agency personnel that work in the agency automation system
INFORMATION sales and/or service on a day-to-day basis.
TECHNOLOGY
INFORMATION Type of connection to the internet. Check the box next to the type of internet connection used in the agency.
TECHNOLOGY
INFORMATION Rating Vendor Name If your agency uses a comparative rater, enter the rating system vendor name.
TECHNOLOGY
INFORMATION Rating System Name Enter the system name of the rating software used in the agency.
TECHNOLOGY
INFORMATION Key Agency IT Contact(s) Enter the name(s) of the key agency information technology contacts.
TECHNOLOGY
INFORMATION E-Mail Address Enter the e-mail address(es) of key agency information technology contacts.
GENERAL INFORMATION Does every employee in your agency have a work station with access to: a) Internet, b) e-mail, c) agency automation system. Check "Yes" next to each question that applies to all workstations within your agency. Check "No" next to each question that does not apply to all work stations within your agency.
Section Name Field Name Field and/or Section Description
Does your agency input policy and
transactional detail for only Check "Yes" if you do not enter full detail in your agency automation system for all lines of
GENERAL INFORMATION specific types of business? business.
Does your agency plan on
changing your agency automation
GENERAL INFORMATION system vendor within the next year? Check "Yes" if you are planning on shopping for a new agency automation system within the next year.
REMARKS Remarks Enter any additional comments you would like the carrier to receive.
Enter the agency number used to identify the agency in the agency automation system.
AGENCY LICENSE Repeat the agency/branch information for each state in which the agency/branch is
NUMBERS Agency # licensed.
AGENCY LICENSE
NUMBERS Branch # Enter the branch number used to identify the branch in the agency automation system.
AGENCY LICENSE
NUMBERS Agency/Branch Name Enter the name of the agency/branch.
AGENCY LICENSE
NUMBERS License Number Enter the agency/branch license number.
AGENCY LICENSE
NUMBERS State Enter the state that issued the license number.

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